Shipping policy

This policy applies to orders placed directly with Alpine X Dynamics.

Where we ship

We ship to eligible addresses in the United States, Canada and other supported international destinations. Enter your full delivery address at checkout to see the options available for your order. Some products or addresses may have limited service.

Shipping rates and delivery estimates

Rates are shown in USD at checkout and vary by destination, product and, for some items, shipment weight. Large aero parts may have different rates for Alaska, Hawaii and other non-contiguous destinations than for the contiguous United States.

Any transit estimate shown at checkout starts after dispatch. Order preparation is separate. Weather, carrier disruptions and customs clearance can affect delivery. If you need a part by a specific date, email us before ordering.

Tracking and address changes

Check your shipping confirmation for tracking details. If you need to correct an address, contact us as soon as possible with your order number. Changes may be unavailable once the package has shipped.

International duties and taxes

International shipments may be subject to import duties, taxes or carrier clearance fees. Unless checkout states that these charges are included, the recipient may be asked to pay them on delivery or during clearance.

Delivery problems

If tracking shows a package as delivered but you cannot locate it, contact us with your order and tracking numbers. If a part arrives damaged, incomplete, defective or incorrect, email us within seven calendar days of delivery and before installation or modification. Keep the packaging and include photos if available. See our Return and Refund Policy for details.

Contact

For shipping questions, email sales@alpinexdynamics.com.