Refund policy

This policy applies to orders placed directly with Alpine X Dynamics. For purchases from another retailer, contact the seller on your receipt.

Request a return

Email sales@alpinexdynamics.com within 14 calendar days of delivery. Include your order number, the part you want to return and the reason. Allow 24–48 hours for review. Wait for written authorization and packing instructions, then ship the part within 30 calendar days of approval and send us the tracking number.

Check the part before packing

Standard returns must be unused, uninstalled and complete, with the original packaging, hardware and accessories. Parts that have been mounted, drilled, altered, exposed to adhesive, scratched or damaged after delivery are ineligible. Electronics must be unopened with factory seals intact.

Report a problem with your order

If a part arrives damaged, defective, incomplete or incorrect, contact us within seven calendar days of delivery and before installation or modification. Include your order number and any available photos. We review these cases separately from change-of-mind returns.

Refunds after inspection

For approved change-of-mind returns, we deduct a 20% restocking fee based on the price paid for the returned merchandise after discounts, excluding tax and shipping. Customers pay return freight. Original shipping, handling and separately charged transaction fees are excluded from standard refunds. After inspection, we’ll email the outcome and issue approved refunds to the original payment method. Your payment provider may need additional time to post the credit.

Cancellations and special orders

Standard orders canceled before dispatch qualify for a full refund. After dispatch, follow the return process above. Parts identified as special order at purchase are final sale and cannot be canceled or returned under our standard policy.

Statutory cancellation rights

Eligible EU and UK consumers generally have 14 days after delivery to notify us of cancellation and another 14 days after notice to send the goods back. Exceptions may apply. For eligible cancellations we refund the merchandise price and standard outbound delivery, subject to the deadlines and conditions required by applicable law. Mandatory consumer rights take precedence over our standard terms, including rights for faulty, misdescribed or undelivered goods.